Technology

Facebook refunds advertisers as Outage persists

Facebook is outgoing on of its most widespread and persistent system failures of all time, with problems and crashes all over the world with users not be able to access any of its features, not even Messenger.

Earlier yesterday people couldn’t reach Facebook’s contents partially or not at all, as several errors and crashes occurred. Several brand marketers tweeted that Facebook’s ad-buying system was down as well. As of about 6:30 p.m., Facebook said it was still investigating the overall impact, “including the possibility of refunds for advertisers.”

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Ad sales are Facebook’s lifeblood and the company seems to live onto that. Based on 2019, Facebook received a daily revenue of $189 million.

Reports on Downdetector, a website for reporting problems on applications and websites, have ranged from troubles logging into accounts to an inability to post comments or photos. Regions affected include the New York area, parts of California and the Seattle region, according to Downdetector. Other problem locations include Japan, the Philippines, Peru and major cities in Australia.

Users cited snags not only with Facebook, but also photo-sharing site Instagram, messaging tools Messenger and Whatsapp and Oculus virtual reality devices. Instagram however resumed service shortly after midnight, the app tweeted from its official Twitter account.

relates to Facebook Weighs Refunding Advertisers as Outage Persists
Downdetector.com

Some users encountered a message indicating Facebook was down for maintenance. “We’re aware that some people are currently having trouble accessing the Facebook family of apps. We’re working to resolve the issue as soon as possible,” a Facebook spokesperson said.

The timing of a major outage is sub-optimal for Facebook, already embattled by revelations it failed to safeguard user data or stanch the spread of hate speech, fake news and other forms of disinformation. Facebook’s reputation was tarnished after its platform was used by Russian trolls to interfere in the U.S. presidential election in 2016.

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U.S. Justice Department investigation into the company’s data-sharing practices broadened to include a grand jury, a person with knowledge of the matter said Wednesday.

The stock had climbed less than a percent to $173.37 as of the close of U.S. trading, and it has lost more than 20 percent since reaching a peak on July 25.

Source: Bloomberg

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